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Archived: Fistral House Residential Home

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Inspection report

Date of Inspection: 24 March 2013
Date of Publication: 24 April 2013
Inspection Report published 24 April 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 March 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

On the day of the inspection we met with the majority of people who used the service. Typical comments regarding care included “this is a nice place,” “things are first class” and “I like it here ever so much” Many people described the staff as “wonderful,” and /or “very kind”.

The majority of people were positive about their care. Two concerns were reported to the registered provider who stated these would be looked into and resolved. People told us care was provided in an unrushed manner, and the majority of people said care and support was provided in a way which respected their privacy and dignity. We spoke privately with three members of staff and they said they thought people who lived in the home received good quality support. One person said “I have been here seven years and it is a really brilliant care home.” Another person said standards of care are very good, carers are very professional, they all bring different qualities to the team.” We spoke with the relatives of one person. They told us they were very happy with standards in the home. They told us “We have no complaints whatsoever….the home provides great care for everyone…people are looked after in every way.” The person told us they had “confidence in staff…they are very open….they would put things right if anything ever went wrong.”

All of the people who lived in the home, who we met, were well dressed, their personal hygiene needs looked well attended to, and their clothing looked well laundered and cared for.

We inspected four care files. All the files inspected had a care plan, daily records and risk assessments. Care plans were concise but provided full information regarding people’s needs. Reviews of care plans were very comprehensive. Care plans were accessible to staff members.

Staff and people who used the service told us people could access a general practitioner, dentist, chiropodist, optician and other medical professionals as necessary. People told us staff would go with them to the hospital or other external health appointments as necessary. There were records in care plans which outlined when people last saw the relevant medical professional. However we did discuss whether follow up dental treatment had occurred regarding two people. The senior care assistant said this had occurred. We were told there had been difficulties with accessing suitable dental care but this matter was now resolved.