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Inspection report

Date of Inspection: 25 November 2013
Date of Publication: 20 December 2013
Inspection Report published 20 December 2013 PDF


Inspection carried out on 25 November 2013

During a routine inspection

This inspection was carried out in order to review two compliance actions set at our last inspection in September 2013. We had concerns that people who lived at Fistral House did not have their views and experiences taken into account in the way the service was provided and delivered in relation to their care. We also had concerns the provider did not have appropriate arrangements in place to manage medicines.

We spoke with four people who lived at Fistral House and one visitor. Their comments included "I am very happy here" and "they do very well". People were positive in their comments regarding the care and support they received.

We spoke with two staff, the registered manager and the deputy manager and reviewed the daily records for three people.

We found people's views and experiences were taken into consideration in the way the home was run, and people were provided with choice, although we did not see documentation to support this.

We saw there were arrangements in place to protect people from the risks associated with medicines.