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Amber Lodge - Lowestoft Good

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Inspection report

Date of Inspection: 8 July 2013
Date of Publication: 1 August 2013
Inspection Report published 01 August 2013 PDF | 78.29 KB

Overview

Inspection carried out on 8 July 2013

During a routine inspection

We spoke with six of the 12 people who used the service. They told us that they were happy living in the service. One person said, “I am really happy.” Another person said, “Yes I like it, I am happy.” Another said, “They (staff) help me when I need help.”

People told us about their daily work and/or day services that they attended. They also told us about the choices that they made about the activities they participated in, holidays and what they ate.

People told us that the staff treated them with respect and kindness. One person said, “They (staff) are nice to me.” Another person said, “I love them.” Another said, "They are kind and ask me what I want." This was confirmed in our observations during our inspection. We saw that staff interacted with people in a caring, respectful and professional manner.

We looked at the care records of three people who used the service and found that people experienced care, treatment and support that met their needs and protected their rights.

We looked at the staff rota and training records and found that there were enough staff who were trained to meet the needs of the people who used the service.

We found that all of the records we saw were well maintained and fit for purpose.

We looked around the service and found that people were provided with a clean and hygienic environment to live in.