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We are carrying out a review of quality at The Grove. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 3 December 2012
Date of Publication: 25 December 2012
Inspection Report published 25 December 2012 PDF | 83.55 KB


Inspection carried out on 3 December 2012

During a routine inspection

During our visit we saw that the people who used the service were preparing to go to their day placements. The staff were attentive to the needs of the people who used the service. They responded to verbal and non verbal requests for assistance promptly. Staff interacted with people in a friendly and respectful manner.

We met the four people who used the service. We spoke with one person who told us that they were happy with the service they were provided with. We asked if the staff treated them with respect and they said, "Yes." The person told us about the activities that they participated in which included, "I like to go to the pub to eat," and, "I go on the bus." They said, "I choose what I want to do."

We looked at four people's care records and found that they identified the care and support provided to meet their needs.