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Inspection report

Date of Inspection: 6 January 2014
Date of Publication: 5 February 2014
Inspection Report published 05 February 2014 PDF | 79.29 KB

People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)

Meeting this standard

We checked that people who use this service

  • Are in safe, accessible surroundings that promote their wellbeing.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 January 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People who use the service, staff and visitors were protected against the risks of unsafe or unsuitable premises.

Reasons for our judgement

Each of the people we spoke with told us they had everything they required in their rooms and items such as the call bells, toilets, lights and televisions were in working order.

The fire folder gave details of when checks had been made to ensure equipment was in working order. It also included the fire policy, when staff had been last received training and when fire drills had taken place. Staff told us they had received training in the last year on fire procedures. Each person who was resident in the home had a personal emergency evacuation plan (PEEP) to help staff understand what they were required to do to assist them.

There was a system in place for maintenance of the building. We saw the completed records of when essential maintenance such as replacing light bulbs and repairing small items of broken furniture had been completed. Separate documents recorded the weekly walk around checks of what items required replacement or renewal such as carpets or redecoration of some rooms. The provider had employed two people to cover maintenance work within the home and grounds. Staff told us this had the added advantage of when one was absent the other would cover for small urgent work.

We looked in all the bathrooms and toilets for communal use. They were clean and tidy but in all bathrooms staff had left toiletries on shelves and window ledges. Staff told us each person who used the service had their own toiletries, which people told us was true. It was unclear whether the toiletries left on display were people's own or had been bought by staff for communal use. The deputy manager had them immediately removed and told us staff would be informed to use people's own toiletries in future

The sitting rooms, conservatory area and dining room were clean and all furnishings in a good state of repair. However all areas looked untidy. Very old newspapers and magazines were lying around, tables had not been cleared in a timely manner after breakfast and lunch and some items of equipment, such as a hoist, had not always been stored in the correct place. One sitting room was partially used as a storage area for unwanted furniture. Staff told us this there was a lack of storage areas for large pieces of furniture. This did not make for a homely atmosphere in that sitting room.