The Care Quality Commission

Archived: Candour Care Services (Broadview) Limited

8 Great North Road, Welwyn, Hertfordshire, AL6 0PL (01438) 712572

Provided and run by:
Candour Care Services limited

All Inspections

29 October 2013

During an inspection looking at part of the service

When we carried out an inspection of Candour Care Services (Broadview) on 05 September 2013 we looked at the care plans for four people who lived at the home. We saw that in some cases these had not been updated to reflect the care that the person received. The provider told us that all the care plans would be reviewed to ensure that they reflected the care people needed. We carried out a further inspection on 29 October 2013 to check that the records had been updated to reflect people's current needs. We saw that the care records we looked at had been updated in September 2013. We saw that people's progress against their action plans had been recorded regularly and the plans and supporting assessments of risk had been reviewed each month. This meant that people's personal records including medical records were accurate and fit for purpose.

5 September 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people who lived at the home, because the people had complex needs which meant they were not able to tell us their experiences. We saw that care workers were able to communicate with people in other ways. We observed them interacting with the people who lived at the home. We saw that they explained to the people what they were doing and why when they were delivering care and support.

We saw that care plans were individual and personalised. and included information on the person's diagnosis, history, communication skills, likes, dislikes and eating and drinking habits. These were supported by detailed assessments that identified possible risks to people.

We observed people having lunch during our inspection and we saw that they were offered a choice of what they had to eat. Care workers prepared the food that each person had chosen and, where required, assisted them to eat their meals in a patient, caring way.

On the day of our inspection the home looked clean and smelled fresh. We saw that all the bedrooms were thoroughly cleaned on a daily basis. The bedrooms we looked at were clean and dust free.

Records showed that staff members had started work only after a full and satisfactory criminal records check had been received.

People's personal records were not accurate as in some cases these had not been updated to reflect the care that the person received.

16 August 2012

During a routine inspection

We visited the home on 16 August 2012 to observe people's experience of care, as they were unable to verbally describe their opinion of the quality of care they received. We saw four people cared for by three staff. Staff treated them with respect, talking to them and explaining any actions they took to assist people. We saw a staff member walking with a person, patiently, gently holding their hand for reassurance and making them relaxed and comfortable. We saw staff helping a person to eat, in an unhurried fashion and asking them after each long bite if they liked the food and if they wanted to eat more. We saw staff addressing a person who was engaged in playing with a balloon, each time they passed by.

We collected views of people's relatives expressed in a survey to assess the quality of care people received. Six reviews, four from relatives and two from care managers described care as excellent and praised the staff for their understanding of people's feelings expressed through their body language and behaviour. Some comments relatives made included: 'I cannot fault you' and 'Our relative seems to be in excellent hands'. A care manager for one person commented: 'More than satisfactory placement for my client who is a complex man with high support needs.'