Archived: Jubilee Court

People we spoke with understood why they were using the services. One person told us, 'I moved here in November last year from Ireland' and another person told us, 'I came here as emergency respite.' One person told us, 'It was quite scary when I moved here, it took me a while to feel okay, two of the staff are really kind and helped me a lot.'

People we spoke with had mixed feelings about living at Jubilee Court. Each person we spoke with wanted to live a more independent lifestyle, however were not unhappy with the care they received. One person told us, 'The staff are okay here, I feel safe most of the time.' Another person told us, 'I want to move to my own place but I don't know if they will let me. I hope to do that in the near future.'

We asked people if they had a care plan and although they understood what a care plan was, and had clearly been involved with the planning of their care, they did not have a copy of their own. One person told us, 'I have a care plan, it's in the office.' Another person said, 'My care plan says how staff need to support me but I don't have a copy.'

People told us that activities did happen regularly and some of these were in the local community. People told us they had a timetable of planned activities but these did not always happen. One person told us, 'I get bored a lot here, I go out with a member of staff sometimes and go for a McDonalds, that's my favourite.' Another person told us, 'I went wrestling last year and hope to go again soon. I went to Butlins last May for a holiday with staff. It was good.'

We asked people about feeling safe and would they be able to tell someone if they did not feel safe. One person told us, 'Yes I feel safe here and I would tell staff if I was worried.' Another person told us, 'I feel safe most of the time.' We asked them if there where times when they did not feel safe and they told us, 'When others argue but if I am upset I go to staff and tell them.' One person told us, 'I feel quite safe here but would rather move out'

People we spoke with had one common concern and that was that they could not leave the building without asking staff to unlock the door. One person told us, 'It makes me angry. I have to ask staff to unlock the door to go into the garden.' Another person said, 'I cant go and get to my pet when I want without asking a staff member who has to come with me and unlock the door to the garden.'

We advised the manager about this concern and they told us they would look at how they could make the garden more secure so that people could have access from the house without having to ask for the doors to be unlocked.

We spoke with four relatives and asked them about the care their family member received at Jubilee Court. All spoke positively about the quality of care their relative received and described the level of care as 'good', 'professional' and 'positive'. One relative told us staff had 'a good level of connection with patients.' Another relative told us, 'I know he's a lot happier, he doesn't have as many seizures, he's been there up to three years, when I go I can see he's settled in well'. Another relative told us, 'name is being cared for by professionals who are 'the bee's knees.'

Relatives we spoke with were not concerned about the doors to the garden being locked, two relatives thought it was a good thing. It kept people safe and prevented them from running away.

No relative raised concerns about safeguarding, some were very clear about how to raise concerns, all were confident to raise questions with the manager. Relative's main concern were about the lack of activities for people. One relative told us, 'not enough activities or money for outside activities.' Another relative said, 'I don't think he does a lot of activities, he tried cooking, about a year ago we got a photo of him making chocolate brownies, he was all smiles, I don't think he does much. Name can be ambivalent about going out.'