Archived: Park House Community Care

Updated 5 May 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We undertook an announced focused inspection of Park House Community Care on 19 April 2017. This inspection was carried out to check that improvements to meet legal requirements planned by the provider after our 25 January 2016 inspection had been made. We inspected the service against one of the five questions we ask about services: is the service Safe? This is because the service was previously not meeting legal requirements. This inspection was carried out by one inspector.

The provider did not complete a Provider Information Return (PIR), because we carried out this inspection before another PiR was required. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. Prior to the inspection we reviewed other information we held about the service, we looked at the previous inspection report and any notifications received by the Care Quality Commission. A notification is information about important events, which the provider is required to tell us about by law.

During the inspection we reviewed people’s records and a variety of documents. These included five people’s risk assessments, medicine records and daily reports made by staff, three staff recruitment files, staff training records, incident reports, quality assurance survey results and the safeguarding policy.

We spoke with two people who were using the service, three relatives, the registered manager, and the provider and five members of staff. Before and after the inspection we contacted a social care professional who had recently had contact with the service, their feedback was positive.

Updated 5 May 2017

Care service description

Park House Community Care provides care and support to adults in their own homes. The service is provided to mainly older people and some younger adults and people who have a learning disability. At the time of the inspection there were 24 people receiving support with their personal care. The service provided care and support visits to people in Folkestone, Hythe, the Romney Marsh and surrounding areas. It provided short visits to people as well as covering shifts over a 24 hour period to support people.

Rating at last inspection

At the last inspection, the service was rated Good and Requires Improvement in the 'Safe' domain.

Why we inspected

We carried out an announced comprehensive inspection of this service on 25 January 2016. A breach of legal requirements was found relating to managing risks associated with people’s care and support. After the comprehensive inspection, the provider wrote to us to say what they would do to meet legal requirements in relation to the breach of Regulation 12 of the Health and Social Care Act Regulated Activities Regulations 2014, Safe care and treatment. We undertook this focused inspection to check that they had followed their plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Park House Community Care on our website at www.cqc.org.uk

Why the service is rated Good.

People told us they felt safe when they received care and support from Park House Community Care. People and relatives were happy with the care and support people received. One person said “I am extremely lucky, they (staff) are very nice people and considerate. I really appreciate Park House”.

People received their medicines safely and when they should. There were systems in place to ensure medicines were managed safely.

Risks associated with people’s care and support were assessed and staff took steps to keep people safe. Equipment staff used was serviced regularly and monitored to ensure it was safe.

Staff knew how to recognise and respond to abuse. They had received training on how to keep people safe.

Accidents and incidents were very low in number, but were recorded and appropriate action taken to reduce the risk of further occurrences.

People were protected by safe recruitment procedures and had their needs met by sufficient numbers of staff.