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Harmony Home Aid Services Limited - Unit A2 Broomsleigh Business Park Good

All reports

Inspection report

Date of Inspection: 25 February 2013
Date of Publication: 21 March 2013
Inspection Report published 21 March 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 February 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members, talked with staff, reviewed information we asked the provider to send to us and reviewed information sent to us by commissioners of services. We talked with commissioners of services and talked with other authorities.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development. Staff experience, skills and competencies were assessed at the induction stage. The service tailored and developed the induction and training programme to meet the needs of individual staff members, and to meet the aims and objectives of the service. For example the service offers support to people with dementia, the agency provided training and development in dementia care to all care staff. Two relatives spoken with felt the care staff who supported their elderly parents were skilled and competent in dementia care.

Staff were able, from time to time, to obtain further relevant qualifications. The agency had a training room where staff received their mandatory and ongoing training. It had purchased a wide range of training programmes, and staff records showed that care staff attended all the required training. Each week the agency offered two days of training on a number of relevant topics. A carer who had worked at the agency for five years told us they felt inspired by the development opportunities available. Another carer told us the agency was "supportive" to care staff and described the number of training courses attended that helped them to develop their skills.

The manager shared with us training statistics, the majority of staff had received National Vocational Qualifications in care. Supervisors were trained to deliver training and could identify staff training needs from their supervisory role.

Personnel files showed that staff received regular one to one supervision, and had their practise directly observed. Records were made of practice observations and copies of these were available on individual staff files. Staff we spoke with felt they received appropriate support from their line managers. We saw that supervisors carried out a home visit to support individual care workers. For example a person had issues with the operation of a hoist and the moving and handling arrangements. The supervisor had visited the person's home to reassess and supervise the carers using the equipment.