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Harmony Home Aid Services Limited - Unit A2 Broomsleigh Business Park Good

All reports

Inspection report

Date of Inspection: 25 February 2013
Date of Publication: 21 March 2013
Inspection Report published 21 March 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 February 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members, talked with staff, reviewed information we asked the provider to send to us and reviewed information sent to us by commissioners of services. We talked with commissioners of services and talked with other authorities.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

We looked at staff records for four of the most recently recruited care staff. We found there were effective recruitment and selection processes in place. Appropriate checks were undertaken before staff began work. The provider maintained brief records of the interviewing process. The provider may find it useful to note that records held of interviewing and selection process should demonstrate fully how the candidate met the selection criteria

All new staff were provided with a full induction which included mandatory training, and shadowed a senior staff member before they worked alone. Care staff said the manager and supervisors explained clearly through induction and in writing their responsibilities regarding the care needed by people they worked with. They received a staff handbook which outlined codes of conduct expected and their responsibilities regarding safe practice.