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Harmony Home Aid Services Limited - Unit A2 Broomsleigh Business Park Good

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Inspection report

Date of Inspection: 25 February 2013
Date of Publication: 21 March 2013
Inspection Report published 21 March 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 February 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members, talked with staff, reviewed information we asked the provider to send to us and reviewed information sent to us by commissioners of services. We talked with commissioners of services and talked with other authorities.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. We found that people were protected because they were supported by staff who were suitably trained and competent. A carer we spoke was confident about following correct protocols for protecting vulnerable people. They described an occasion recently which lead to raising an alert about a person who was living in unsuitable housing conditions. People we spoke with felt they could rely on staff from this agency, they found that care staff came on time and carried their ID badges.

The provider had policies and procedures in place to safeguard and protect people who used the service. The vulnerable adults policy guidance was displayed prominently in the office for office supervisors and care staff to read.

The manager was knowledgeable of the local authority’s safeguarding protocols and was available on a daily basis to advise supervisors and take calls from people who used the service. People who used the service and their relatives we spoke with said they had confidence in the service, they felt safe with the service they received. There were robust procedures to monitor and oversee the quality of the service.

Five staff spoken with felt they benefited from regular training delivered at head office, a training session was in progress in the agency's training room during this inspection visit. Four staff training plans and records we looked at showed that staff had received a full induction and were trained in their responsibilities to protect people. All care staff and supervisors had attended protection of vulnerable adults training in the past year.

The provider operated an out of hours on call management system to respond to concerns or safeguarding incidents. Local authority monitoring officers reported no concerns about this service.