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Inspection report

Date of Inspection: 24 July 2012
Date of Publication: 17 August 2012
Inspection Report published 17 August 2012 PDF | 48.6 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We reviewed all the information we hold about this provider and carried out a visit on 24/07/2012.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

The provider was meeting this standard.

User experience

People told us staff came to help them when they needed them and that there was always plenty of staff to ask for support and accompany them when accessing the community.

All of the four people with whom we spoke about this outcome gave us positive feedback. One of them said, “The staff are always here to help. We have buzzers we can press”. Another said “ I can not fault the place the staff are marvellous”

Other evidence

There were enough qualified, skilled and experienced staff to meet people’s needs. The rota for the previous two weeks prior to the visit was looked at. This showed full staffing levels were in place. The manager told us that staffing levels were kept under review. During the site visit people who use the service were being supported with their needs and no one was seen to be waiting a long time. The staff were very familiar with the people who use the service’s routines and were providing support where needed.

There were enough staff to meet peoples’ needs. Records of the shifts worked showed that there were three care workers on duty during the day and the evening. There were two care workers on waking duty at night and there was an on-call system that meant night staff could contact someone senior for advice. There were other staff to complete cleaning and catering duties.

Records showed that shifts were being filled reliably and we saw evidence of effective cover arrangements for planned and unexpected absences. There was evidence that staffing levels were flexible and had been increased to accommodate particular events such as providing individual support for someone to attend a healthcare appointment.

We saw that there had been regular staff meetings at which plans had been made to support staff working in a coordinated way. These included checking that care records were being completed in a consistent way.