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Inspection report

Date of Inspection: 15 October 2013
Date of Publication: 9 November 2013
Inspection Report published 09 November 2013 PDF | 75.41 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 October 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

Our judgement

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service and others.

Reasons for our judgement

People who used the service, their representatives and staff were asked for their views about their care and they were acted upon. We saw evidence of regular audits in relation to documentation on accidents, care planning, risk levels and the environment. We found that issues and discrepancies were addressed swiftly and effectively. However there was no evidence of an infection control risk assessment for the service.

We saw minutes of regular staff meetings where changes or issues within peoples care were discussed. In addition, we saw evidence of meetings with people who used the service to ensure they were consulted and encouraged to contribute their ideas about the running of the home. People who used the service told us that they were encouraged to make everyday choices and that they were asked their views on how the service was run. We saw evidence of surveys that the provider had sent to people who used the service their families and representatives and saw that all the comments were positive

This meant that systems were in place to enable the health, welfare and safety of the people who used the service to be monitored effectively by the provider.