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Archived: Laureston House Residential Home

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Inspection report

Date of Inspection: 15 October 2013
Date of Publication: 9 November 2013
Inspection Report published 09 November 2013 PDF | 75.41 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 October 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

Appropriate checks were undertaken before staff began work.

People who used the service did tell us that the staff working at the service were “nice and kind”. Relatives we spoke to told us that staff were knowledgeable about their relatives needs and were good at communicating with them. One relative told us “The staff always appear to be well trained”. Another relative we spoke to told us, “The Staff are very experienced and treat my relative with dignity and respect. The manager is very good”.

Appropriate checks were undertaken before staff began work. We found that all the information required by the regulations was available. These included a Disclosure and Barring Service (DBS) check. This is an employer's check to ensure that prospective staff are not barred from working with vulnerable people or have a criminal conviction that would make them unsuitable for their job. We saw that references were obtained that showed the staff were of good character and that their conduct was satisfactory in previous employment.

We saw that all staff had the necessary experience for their job. We noted the majority had or were working towards Vocational qualifications recommended by Skills for Care. We observed that staff had the necessary skills and attitudes to support people. This meant that staff with relevant skills and experience were recruited. Staff had training to maintain and develop their skills and were encouraged to take the opportunity to gain qualifications.

We saw that staff had completed a health declaration to show they were physically and mentally fit for their role. We saw that after any periods of sickness absence the manager met with staff.

We saw copies of signed job descriptions on staff files. These outlined the duties and responsibilities of the post holder, and also the standards of conduct expected. The home had a disciplinary procedure. This meant that staff were made aware of expected behaviour, and that there were systems in place to manage unsatisfactory conduct. This meant that the provider had systems in place to check that staff developed the necessary skills and experience and remained, fit to do their job.