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Inspection report

Date of Inspection: 15 October 2013
Date of Publication: 9 November 2013
Inspection Report published 09 November 2013 PDF | 75.41 KB

Overview

Inspection carried out on 15 October 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people who used the service. These included observing the care and interactions between the people who used the service and staff and we spoke to relatives and health care professionals.

People told us that the service responded to their health needs quickly and that staff talked to them regularly about their plan of care and any changes that may be needed. People spoken with and observations made, did not raise any concerns with regard to the quality of care received. All staff spoken with demonstrated an appropriate level of experience and knowledge that enabled them to support people who lived at the service with their needs effectively.

We saw that the people who used the service were making choices about their lives and were part of the decision making process. People had their own individual routines which were respected. One person who used the service said "Staff are very good. I have no concerns". Another person said “Food is great, lovely choices and plenty of it”. Another person told us , "If I was unhappy I would talk to the manager. Staff look after me well. I have no concerns".

A healthcare professional spoken with said they did not have any concerns about the quality of care within the service and stated that they and their colleagues visited regularly and found the staff and management to be responsive to recommendations made and that communication with the service was good.