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Inspection report

Date of Inspection: 29 October 2012
Date of Publication: 23 November 2012
Inspection Report published 23 November 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 October 2012, talked with people who use the service and talked with staff.

Our judgement

The service was meeting this standard. The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

People who used the service and their representatives had been asked their views about their care and treatment and they were acted on. This had been especially evident in relation to activities that had supported people to be as independent as they wanted to be. The service was considering whether to introduce a survey of health professionals who visited the service to attend to the health and nursing needs of people.

The registered manager and deputy manager had carried out assessment and monitoring activities through spot checks and regular dialogue with people who used the service. The deputy manager was in the process of introducing new person centred care plans that would be at the core of future assessment and monitoring activity at the service. Other monitoring activity included an annual self assessment of compliance with the Care Quality Commission's essential standards of quality and safety.