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Inspection report

Date of Inspection: 18 February 2014
Date of Publication: 19 March 2014
Inspection Report published 19 March 2014 PDF


Inspection carried out on 18 February 2014

During an inspection looking at part of the service

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.

We spoke with four people who used the service. Three of them spoke to us enthusiastically about improvements that had been made by the provider since our last inspection in November 2013. Two said, "It's better now." Another person told us, "I'm very happy. We have better choices."

The provider had taken action that helped people increase their knowledge and develop skills. People who used the service had attended a training session about food hygiene and nutrition. People now took a more active role in making their own meals and took more responsibility for helping keep their room and communal areas tidy. Those were important skills for people who were aiming to eventually move to their own flats in a supported living environment. The provider had also made it easier for people to manage their own money.

Staff we spoke with also told us that the home had improved. Staff had received training that had helped them understand and put into practice person centred care. They had received other training that had equipped them to carry out their roles more effectively.

We found that the provider had responded positively to our last inspection and had brought about necessary improvements.