• Care Home
  • Care home

Archived: Greycroft Residential Home

15 Queen's Road, Accrington, Lancashire, BB5 6AR (01254) 234766

Provided and run by:
H and J Crickmore

All Inspections

27 May 2014

During a routine inspection

We considered all the evidence we had gathered under the outcomes we inspected. We used the information to answer the five questions we always ask;

Is the service safe?

Is the service effective?

Is the service caring?

Is the service responsive?

Is the service well led?

This is a summary of what we found-

Is the service safe?

We found that the people who lived in the home were cared for in a clean, safe environment.

People told us that they felt they were well looked after and relatives were also pleased with the standard of care. There were safeguarding procedures in place and a programme to ensure all staff had received safeguarding training.

The people living at the home had a comprehensive care plan with risk assessments in place for people with particular needs. Staff understood where these were stored what their purpose was.

There was a staffing rota in place and everyone we spoke to including staff, visitors and people living in the home all felt there was enough staff on duty at any time. All staff felt they received plenty of training and felt competent to do their job.

Through audit and reviewing of complaints, incidents, and resident and relative engagement this meant the provider is able to regularly monitor and assess the quality of the service provided.

Is the service effective?

Everyone living at the home had a care plan identifying individual's needs. Training such as six steps for end of life care had been undertaken by staff to enable them to deliver care effectively.

The care plans included the person living at the home and/or their relative. The care was reviewed regularly.

People told us that they like living at the home. One said 'I like living here, they make you feel comfortable and will do anything for you.' and another said 'I am happy here, we do lots of things we are not just sat here, especially in the afternoons.' One relative told us 'I would recommend this home to people, and I do.'

Is the service caring?

Everybody we spoke to thought the staff were kind and caring. We observed staff caring for people and they were polite and unhurried. One person told us 'When I use my bell at the side of my bed they answer quite quickly.' Another told us 'We have plenty going on, we have parties at Christmas and birthdays and we have coffee mornings to raise money or for special occasions.'

The management undertake a satisfaction survey including staff, relatives and people living at the home. The results we reviewed were very positive.

Is the service responsive?

People's needs had been assessed before they moved to the home. People's records identified personal preferences and choices and the support that needed to be provided. The home worked with other services to ensure all care needs were met for the person such as a general practitioner or podiatrist.

People who lived at the home, and relatives that we spoke to all felt that they could approach staff and the manager about anything and that they would be listened to and acted upon. Staff felt the manager was very supportive of both work and personal circumstances.

Is the service well-led?

The service had a quality assurance system in place. Staff had a good understanding of the philosophy of the home particularly with end of life care. Staff had induction and appropriate checks in place. Staff felt listened to and supported by the manager.

24 April 2013

During a routine inspection

During the inspection we spoke with five people living in the home (residents) and two members of staff, including the deputy manager. At the time of the visit we also discussed all matters relating to the inspection with the manager.

Residents said staff treated them properly and respectfully and that they were well cared for. They also told us they had sufficient choices in their daily routines such as times of going to bed and getting up. Residents made the following comments: "They (staff) are grand girls; all the lot of them", "They're very kind", "They do a good job these girls (staff)" and "They ask you when you want to go to bed". One person told us they were involved in the decisions about the care and support needed and recalled discussions about their 'review' of care.

We observed staff caring for people and supporting them in a patient, kind and respectful way. We saw staffing levels had been increased after the previous inspection and that there were sufficient staff on duty to meet the needs of the residents. One resident said, "I get care when I need it".

Staff told us they undertook appropriate training to enable them to do their work effectively and that more training had been completed since the last inspection. Staff felt the home was running better since staffing levels had increased.

People could give their views about the home and influence the development of services and facilities through 'residents meetings' and survey questionnaires.

7 November 2012

During a routine inspection

During the inspection visit we spoke with seven people living in the home, a visitor and two members of staff, including the deputy manager who was in charge of the home at the time of our visit.

People living in the home told us they were well cared for and that they were satisfied with the care and support they received in the home. All the people we spoke with said they enjoyed the meals. People praised the staff for their attitude and their hard work. One person said, "The staff are very good, lovely, I have nothing to grumble about". Another person told us, "The carers are marvellous, they'll do anything for you and nothing is too much trouble. They deserve a medal". However some people commented that they had to wait for attention sometimes 'when staff were busy'. One person said, "They do the best they can".

We observed staff caring for people and supporting them in a patient, kind and respectful way. Staff told us they were given appropriate training to enable them to do their work effectively but that some of the training, which should be regularly updated, was outstanding. We also had concerns about the skills and experience of the staff team at certain times during the week and asked the deputy manager to make some improvements.

We saw the home was clean and free from unpleasant odours, though some parts of the communal areas would benefit from brighter decor and modernising.

2 August 2011

During a routine inspection

People living in Greycroft told us that they were satisfied with the care, support and services at the home. They described staff as being caring, attentive and "lovely". Residents told us that they enjoyed the food served and felt there was sufficient choice and variety. They also told us that there was a variety of activities to keep them occupied. Residents felt that there were enough opportunities for them to be involved in the development of their care and the services provided by the home.