You are here

Archived: Lorne House

The partners registered to provide this service have changed - see new profile

All reports

Inspection report

Date of Inspection: 9 October 2013
Date of Publication: 25 October 2013
Inspection Report published 25 October 2013 PDF

People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)

Meeting this standard

We checked that people who use this service

  • Their personal records including medical records are accurate, fit for purpose, held securely and remain confidential.
  • Other records required to be kept to protect their safety and well being are maintained and held securely where required.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 9 October 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were protected from the risks of unsafe or inappropriate care and treatment.

Reasons for our judgement

We saw that records had been kept securely. The provider was able to provide us with records when we asked for them. Records we read had been completed by staff when required and had been kept up to date. Information recorded in records matched with what we had been told by staff and relatives. Details of when records had been made and who had written them had also been included.

Each member of staff had a personnel file record. These included details staff recruitment, personal details, management supervisions and training records. Our observations and what we had been told confirmed that these records had been effective in ensuring that staff remained able to do their jobs.

We also looked at a selection of policies and procedures. All of the policies and procedures we saw had been regularly reviewed and updated.