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Archived: Lorne House

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All reports

Inspection report

Date of Inspection: 24 January 2013
Date of Publication: 26 February 2013
Inspection Report published 26 February 2013 PDF | 79.78 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and talked with stakeholders.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development. We saw that there was a training plan which was maintained by the registered manager. The plan recorded the training that staff were expected to receive, and the date they received it. This information included details of any subsequent updates or refresher training.

We saw that the training staff received was relevant to their roles and responsibilities and reflected the needs of the people they cared for. This meant that people who used the service would be cared for by staff that had the appropriate skills and knowledge to meet their needs.

When we spoke with staff they told us about the training that was made available to them. They were satisfied with the amount of training they received and said they were encouraged to do additional training that was relevant to their roles and responsibilities. In addition to this the training records we saw showed that staff had received specific training where necessary to support people’s individual healthcare needs. This meant they would have a better understanding of caring for people and would be able to meet their individual needs.

Staff told us that they received ongoing support from the registered manager. They told us that they were very approachable and worked alongside them on a day to day basis. They said that this enabled them to discuss any issue as and when they occurred. They felt very confident to raise any concerns or make suggestions for improvement and were confident they would be supported.

We looked at some records of formal supervision that had taken place. We saw that issues discussed with staff during supervision included training needs, issues relating to the care of people, and roles and responsibilities. This meant staff would be supported in their professional development.