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Archived: Lorne House

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Inspection report

Date of Inspection: 24 January 2013
Date of Publication: 26 February 2013
Inspection Report published 26 February 2013 PDF | 79.78 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and talked with stakeholders.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We saw staff interacting with people in a calm and caring manner. When we asked one person about their views about the care that they received from staff they told us, “They (staff) are very kind and nice. I would say if I was unhappy”.

In a recent questionnaire which had been completed we saw that one person’s relative had said, “X (the person) comes home for short stays but is always happy to return” . Another person had said “Each and every carer is very caring. Lorne house is a wonderful loving home”.

There were policies and procedures for safeguarding adults. These contained information for staff about how to recognise abuse and the action they should take if they should ever suspect abuse has taken place.

In addition to this there was a whistle blowing policy which provided information for staff about reporting any concerns they may have. This meant that staff would respond appropriately if they felt people who used the service were being abused or being placed at risk of abuse.

We saw that there were arrangements to support people to manage their own finances. Some of the people who used the service had chosen to have their personal monies stored in secure facilities within the office. We saw that there were appropriate arrangements in place to ensure the safe handling of the money and to eliminate the risk of financial abuse.

There were arrangements for staff to receive training in safeguarding people who used the service from abuse. When we spoke with staff we found that they had a good understanding of the action they should take if they had any concerns about the people they cared for. This meant that staff would ensure people's rights were being respected and that they acted in people's best interests.