• Ambulance service

Archived: Intrim Medical & Rescue Services

Unit 1, Meadow Lane Industrial Estate, Long Eaton, Nottingham, Nottinghamshire, NG10 2FE 0844 310 0070

Provided and run by:
Intrim Medical & Rescue Services Limited

All Inspections

21 October 2014

During a routine inspection

We considered all the evidence we gathered under the outcomes we inspected. We used the information to answer the five questions we always ask. Below is a summary of what we found. If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

We found through speaking with five people who used the service, observation and looking at patient report forms that patients' safety and welfare was ensured and their individual needs were met.

We found some concerns with the systems and processes in place to monitor infection prevention and control and the storage of medical gases. Information received following our inspection indicated the provider had taken actions to rectify the storage of medical gases.

Is the service effective?

The provider had an induction programme for sub-contracted staff who were new to the service. However, we could not be assured appropriate checks were undertaken before staff carried out work for the service.

Is the service caring?

All the people we spoke with were positive about the quality of the care and treatment the service provided. They told us staff attitudes were good and we were told patients were involved in decisions about their care.

Is the service well led?

There were effective systems to monitor the quality of care and manage risks to people's safety and welfare through staff training and support.