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Yewtree Care Limited t/a Yewtree Nursing Home Requires improvement

All reports

Inspection report

Date of Inspection: 5 September 2012
Date of Publication: 1 October 2012
Inspection Report published 1 October 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others.

The provider was meeting this standard.

User experience

We spoke with people in the home however many of the people that lived at Yewtrees were unable to tell us about their experiences.

We spoke with relatives and we examined records held by the management detailing how the service was assessed and monitored.

Other evidence

People who use the service, their representatives and staff had been asked for their views about their care and treatment and this had been acted on.

We spoke with the nominated individual who informed us of the processes that had been used to monitor the quality of the service provided. This included monthly audits of areas such as care plans, equipment, health and safety, staff training, accidents and incidents, complaints and environment.

We were told there were staff meetings. Minutes of these meetings were available.

We saw evidence that registration with The Nursing and Midwifery Council was recorded and was up to date for all registered nurses.

We saw a communication diary to aid communication between staff and relatives. Relatives spoken with confirmed that communication was good.

The health and safety audits demonstrated that health and safety issues had been regularly scrutinised and the maintenance of the premises had been regularly checked. The external grounds were well maintained and safe.

We saw that three monthly residents and relatives surveys took place. These were in an accessible format and we saw where requests were actioned, for example, menu changes.

Relatives were regularly invited to social events as another way of communicating and seeking their views.

All documentation such as service user guide and statement of purpose were in an accessible format.