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Yewtree Care Limited t/a Yewtree Nursing Home Requires improvement

All reports

Inspection report

Date of Inspection: 5 September 2012
Date of Publication: 1 October 2012
Inspection Report published 1 October 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

The provider was meeting this standard.

User experience

We spoke with people in the home, however many of the people that lived at Yewtrees were unable to tell us about their care experiences.

We spoke to relatives and a social care professional to gather evidence of people’s experience of work in the home. Comments were very positive.

Other evidence

Peoples’ needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

We looked at care records for three people. People’s needs had been assessed prior to moving into the home and were reviewed and updated on an ongoing basis. Relatives confirmed that the person had been assessed at home prior to being admitted. This assessment and review meant that information recorded reflected the current needs of each person. All physical, emotional and social needs were addressed and set out in individualised plans.

Risk assessments were in place for issues such as use of bedrails, choking, use of lift, nutrition, skin and moving and handling.

We observed the hoist being used correctly.

There was a hospital passport and a personal evacuation plan in the records.

Relatives told us that care of diabetes for the person they were visiting was good and that blood glucose was recorded appropriately. We saw this in the care records.

Relatives told us that the staff were very attentive and observant, that they had identified an infection very early which meant the person had prompt treatment and did not suffer unduly.

The social care professional told us that any request for equipment such as pressure relieving equipment was met immediately.

We also saw that the dietician oversaw care of people who have a perigastric (PEG) feed which is a system to feed people directly into the stomach via a tube.

People were taken out to medical appointments as required. Other professionals visited the home as required; chiropodist, dietician, general practitioner, tissue viability nurse and social work professionals. All visits were recorded.

There was an activities coordinator in the home and there were suitable activities on offer for people and these were posted on the notice board. The activities people had been involved in were recorded. Relatives spoken with confirmed that activities took place. Two people attend a day centre in Bognor Regis.