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Inspection report

Date of Inspection: 31 January 2013
Date of Publication: 2 March 2013
Inspection Report published 2 March 2013 PDF | 80.64 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 31 January 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

At the time of our inspection there were 23 people living at Brockley Court. On the day of our visit, three support staff were working as well as the manager and deputy. There was a person responsible for cooking and we were told that a cleaner worked three days per week. The atmosphere on the day of our visit appeared calm and relaxed suggesting that staff were available in sufficient numbers to support people.

We were told that two members of staff were available over night and would be expected to carry out tasks such as ironing and washing in addition to supporting the people living in the home.

We looked at staffing rotas for the last month and these confirmed the staffing levels that we were told. The manager told us that they did not need to use agency staff, as they could cover any sickness and absence with the existing staff team.

The manager told us that they were always on call to support staff when required. Staff that we spoke with confirmed that this was the case and told us about examples of when they had contacted the manager during night shifts for advice.

We spoke with staff who told us that they felt staffing levels were sufficient. We were told that staff had time to engage with people living at the home outside of care tasks, particularly in the afternoons. On the day of our visit, we observed one member of staff engaging in an exercise based activity with one person.

We also noted that when a GP came to visit someone in the home, the deputy manager of the home was able to manage the visit, enabling the three care staff to continue supporting people.