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Inspection report

Date of Inspection: 12 December 2011
Date of Publication: 5 January 2012
Inspection Report published 5 January 2012 PDF | 53.91 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 12/12/2011, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The people who live in this home benefit from the systems that are in place to monitor the quality of the service. This means that they can be assured that they will receive a service that meets their needs, is safe and effectively managed.

Overall, we found that Brockley Court was meeting this essential standard.

User experience

We did not involve the people who live in the home in respect of this outcome.

Other evidence

We looked at the auditing procedures that were in place to ensure that the quality of service remained effective and safe. We found that monthly reviews were completed of care plans and we saw the electronic evidence to support this. Medicines were audited on a monthly basis and there were regular competency checks of staff who handle medicines management. The manager analyses any accidents or incidents that happen in the home and looks for patterns and trends. The manager told us that any complaints received were generally dealt with at a local level but any lessons learnt would be acted upon. The maintenance team had a programme of deep cleaning in the kitchens which was attended to on a monthly basis.

We looked at other records to ensure that people’s safety was being maintained. These included the fire safety records, maintenance records and service contracts. We were told that the fire officer had recently visited and recommended that further emergency lighting be installed. All records were up to date and in order.