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Inspection report

Date of Inspection: 12 December 2011
Date of Publication: 5 January 2012
Inspection Report published 5 January 2012 PDF | 53.91 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 12/12/2011, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The people living in the home are protected from abuse or the risk of abuse because the staff team have good awareness of safeguarding issues and would respond appropriately if concerns were raised.

Overall, we found that Brockley Court was meeting this essential standard.

User experience

We did not receive any comments on this outcome from people who use the service.

Staff told us that they had received training in safeguarding vulnerable adults (SOVA) and that it was repeated on an annual basis. We asked staff about their responsibilities for safeguarding and they were able to tell us of the signs which may alert them to a potential abuse and also the reporting mechanisms for any concerns through the manager, the local authority or us. One member of staff had not thought that any conflict or altercation between people living in the home was classed as abuse but reflected with us, that this was abuse. Staff showed us where information about safeguarding reporting protocols was located and knew that they could contact the local authority or us.

Other evidence

In the past there have been events where the care and welfare of people living in the home had been affected by events that had happened. The manager and staff team worked with the local authority to resolve any issues and to put measures in place to prevent similar events happening again.

The manager talked about the Mental Capacity Act (MCA) and deprivation of liberty safeguards (DOLS). We were told that there have been occasions when they have needed to apply to the local authority to deprive a person of their liberty. The manager demonstrated good knowledge of the legislation and the homes responsibilities.