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Emscote House Adult Residential Services Good

All reports

Inspection report

Date of Inspection: 26 November 2012
Date of Publication: 9 January 2013
Inspection Report published 9 January 2013 PDF | 77.77 KB

Overview

Inspection carried out on 26 November 2012

During a routine inspection

There were eight people staying at the service for a short break at the time of our visit. No one knew we would be visiting. We spoke with six people, two relatives, five staff and the manager.

We saw good interactions between people and the staff team. The atmosphere was friendly and relaxed. We saw people making choices about what they wanted to do.

People we spoke with told us positive things about the home and the care and support they received. One person said “I love it here”.

Staff knew how to support people and how to meet their needs.

The home was clean and was free from offensive odours. There were systems in place for staff to follow to prevent the spread of infections and keep people safe.

Recruitment procedures in place ensured the risk of unsuitable staff working at the home was reduced.

There were systems in place to make sure the home was well run and people’s views about the home were listened to.