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Inspection report

Date of Inspection: 26 October 2012
Date of Publication: 28 November 2012
Inspection Report published 28 November 2012 PDF | 82.43 KB

Overview

Inspection carried out on 26 October 2012

During a routine inspection

We spoke with nine people using the service, three relatives and a close friend.

People able to express their views told us they were happy with the care and service they received, and felt that their needs were been met. People had agreed to their care and treatment. One person told us “the staff are great: they will do anything for you.’’ Another person told us ‘’I enjoy the activities and outings and the food is very good.’’

People told us they liked the staff as they were friendly and helpful. People felt that they received the help they needed as there was usually enough staff on duty to meet their needs.

People felt safe and able to raise concerns with staff if they were unhappy.

Relatives we spoke with told us they were happy with the care and support their family member received, and felt involved in decisions about their care and treatment. One relative told us ’’ the staff team are caring and attentive to peoples needs.’’ Another relative told us ‘’the service provides high standards of care and the facilities and the gardens are lovely.’’