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Archived: Avenue Lodge t/a Avenue Manor Care Home

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Inspection report

Date of Inspection: 31 October 2013
Date of Publication: 4 December 2013
Inspection Report published 04 December 2013 PDF | 80.9 KB


Inspection carried out on 31 October 2013

During a routine inspection

We spoke with most people who use the service and members of staff. One person told us, “Staff are nice. They are very kind.” Another person said, “The best thing I like here is its warm. I sleep well.” One person said, “I’m very happy here. I like my room, I have a big space.” Another person said, “It’s nice. It’s clean and tidy.”

We found that people using the service were treated with respect and their dignity, privacy and independence were also respected. People were able to express their view about their care and treatment. We also found that there were arrangements in place for obtaining and acting in accordance with the consent of people in relation to their care and treatment.

People's needs were assessed and the planning and delivery of care reflected those needs. People using the service, staff and visitors were protected from identifiable risks of infection. There were sufficient numbers of staff to safeguard the health, safety and welfare of people using the service. We found that effective systems had been put in place to protect people from the risks of inappropriate and unsafe care.