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Inspection report

Date of Inspection: 29 July 2013
Date of Publication: 6 September 2013
Inspection Report published 06 September 2013 PDF

Overview

Inspection carried out on 29 July 2013

During a routine inspection

We visited Victoria Nursing home and talked with people who used the service, a new member of staff and the management team. We found that people liked living at Victoria nursing home. We were told: �We�re alright.�

We found systems in place for people who used the service to give appropriate consent to their care and treatment. People who used the service said they were asked for their permission in relation to care and treatment and were able to do what they liked. We were told: �I can do what I want.�

Food and nutritional needs were met and people who used the service were provided with the food they liked. One person told us: �The food�s not bad, if you don�t like it you can have something else.�

People who used the service felt safe at Victoria Nursing home. We were told: �The staff are outstanding.� Another person told us: �We�re alright, everyone�s nice.�

We found that care and support promoted people�s wellbeing and met their individual needs.

We found that the nominated individual and the registered manager dealt with safeguarding issues in keeping with the requirements of the Health and Social Care Act 2008.

We found systems in place to monitor and improve the quality of the service provided at Victoria nursing home.