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Archived: Littleover Manor

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Inspection report

Date of Inspection: 19 April 2012
Date of Publication: 8 May 2012
Inspection Report published 8 May 2012 PDF | 46.38 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 19/04/2012, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The provider was meeting this regulation. People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

User experience

People who used the service told us staff were helpful and they could talk to them.

Other evidence

Staff received appropriate professional development. The registered manager told us there is an annual training programme which all staff must attend. Staff records showed staff had undertaken a range of training in topics linked to the care and welfare of people which included safe handling of medicines and safeguarding vulnerable adults from abuse. Training on autism had been organised for the week following this visit. Training included

topics related to health and safety, such as infection control, first aid and fire safety.

We asked a care worker about supervision. Supervisions are an opportunity for the manager and a staff member to meet on a one to one basis or observe the delivery of care. Supervisions can be used to talk about work practices, training needs, care and welfare of people using the service and other issues which impact on their role.

The care worker told us they received supervision on a one to one basis, every eight weeks. They told us they felt that supervision was productive, as they were able to discuss any issues. We looked at supervision records for a number of care workers. We saw that supervision had been used as an opportunity to identify areas of good practice and areas that needed to be improved on.