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Archived: Littleover Manor

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Inspection report

Date of Inspection: 19 April 2012
Date of Publication: 8 May 2012
Inspection Report published 8 May 2012 PDF | 46.38 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 19/04/2012, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The provider was meeting this regulation. People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

User experience

We spoke with people who used the service but their feedback did not relate to this standard. However, we observed during our visit that people were confident in approaching the registered manager and care worker and requesting support and assistance as required.

We spoke with a social care professional who told us families did not raise any concerns about the care provided. This was because the service communicates effectively with families and deals with any issues seriously.

Other evidence

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We asked the registered manager and a care worker about safeguarding vulnerable adults and the Mental Capacity Act and deprivation of liberty safeguards (whether people are able to make decisions about their lives and whether restricting them in any way is in their best interest). A vulnerable adult is someone who is unable to protect themselves from significant harm or exploitation due to their health, age or disability.

They told us they had received training on safeguarding vulnerable adults. They had a good knowledge of how to recognise abuse and were able to tell us what action they would take if they thought abuse had occurred. Both members of staff had a basic knowledge of the Mental Capacity Act and deprivation of liberty, and stated this subject was covered in the safeguarding training. A flow chart relating to Deprivation of Liberty safeguards was on display for all staff to refer to. Training records supported all staff had attended protection of vulnerable adults training.