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Archived: Littleover Manor

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Inspection report

Date of Inspection: 28 August 2013
Date of Publication: 25 September 2013
Inspection Report published 25 September 2013 PDF | 77.7 KB

Overview

Inspection carried out on 28 August 2013

During a routine inspection

In this report the name of the registered manager Mrs Bronja Mary Williams appears. This is because this person is registered as the manager for the regulated activity personal care. This regulated activity was not inspected at this visit, as this service was not being provided to anyone living in their own homes. Mrs Tracey Jackson is registered as the manager for the regulated activity accommodation for persons who require nursing or personal care, which is provided at Littleover Manor.

People told us they liked their home and the staff supporting them. Comments included, “I love living here, I love all the staff, I love the food, I’m staying here for ever.” And “I wouldn’t leave here, I am very happy; I wouldn’t want to live anywhere else.”

People using the service were involved in the development and on-going review of their care package and confirmed they were supported to make decisions and choices, for example regarding meal choices, college courses, activities and holidays.

People said they knew who to talk to if they had any concerns or complaints. Comments included, “If I had a problem about anything I would tell the staff.” And, “we all get on really well, so staff would sort out any problems.” Independent advocates were also available to the people using the service and visited on a regular basis.