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Archived: Glebe Road Good

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All reports

Inspection report

Date of Inspection: 9 February 2013
Date of Publication: 14 March 2013
Inspection Report published 14 March 2013 PDF

Overview

Inspection carried out on 9 February 2013

During a routine inspection

We spoke with both of the people living at Glebe Road who told us that they were always treated respectfully. Their comments included: "The staff are polite and are always kind to me" "I get on well with all of the staff, I have been here a long time and they know me and how to support me". During our visit we saw that staff spoke to people in a kind manner and with respect. People told us that their opinions were sought so that they were involved in decisions and that they had choice.

We observed staff providing reassurance, care and concern to people. People told us that they were satisfied with the care provided. Their comments included: "I really like it here, the staff are alright and support me to do the things I want to do" and "I have a key worker, they keep a special eye on me and make sure I am well looked after".

We found that staff were very clear about what action they would take if they saw or suspected any abuse. People told us that they felt "very safe" living in the home and had no worries or concerns. They all said that if they had any concerns or worries they would speak to the staff.

Appropriate recruitment checks had been undertaken before staff began working at Glebe Road. Staff had received training in order to support people that lived at the home.

We found evidence that the service regularly assessed and monitored the quality of their service.