You are here

Archived: Glebe Road Good

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 29 July 2014
Date of Publication: 25 September 2014
Inspection Report published 25 September 2014 PDF

Overview

Inspection carried out on 29 July 2014

During a routine inspection

We carried out an inspection at Glebe Road. This helped us to answer our five key questions; Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, their relatives, the staff supporting them and from looking at records.

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

People told us they felt safe and relaxed with staff. One person told us, "I made one complaint and they (the staff) listened to me" and "staff understand me now". The other person said "Although I worry about things I feel safe and I know all the staff". The provider had policies and procedures for staff to follow with regard to safeguarding of adults and whistle blowing. The staff were trained to recognise when the safeguarding of adults was required and the policies clearly outlined the duty of staff to report concerns.

People were assessed and their care and support was planned and delivered in a way that was intended to ensure people's safety and welfare. We saw the service had identified and managed risks in relation to the health and safety of people. The care plans we looked at contained detailed risk assessments and the action taken to minimise risk.

Is the service effective?

We looked at the care plans in detail for the two people who lived at the home. We saw there was sufficient information to enable staff to meet individual needs and minimise risks to people's health and welfare. People told us they had freedom to do what they liked and told us about the activities they liked doing. They told us they kept in touch with their family. The staff gave individual person centred care and support which had given one person confidence to try new activities.

Is the service caring?

People told us, "I love living here, I am very happy" and "the staff are kind they look after me". We observed support staff interacted with people in a caring and respectful manner. We found anxiety for one person was minimised as staff remained calm and supportive.

Is the service responsive?

We saw that staff maintained records of the support they provided. Appointments were planned and recorded. Support plans were updated where necessary. People told us that they had choice and freedom to eat what they liked, go to bed and get up when they liked and go out in the community. Monthly checks of people's health and wellbeing were recorded and annual health checks and changes to medicines were completed.

Is the service well led?

Peoples care plans identified their personal goals and they were reviewed every six months. It was clear that the staff spent time talking to people and staff told us that every week they asked people about any concerns they may have while out with them alone. This was an informal discussion where people could raise concerns. A monthly quality assurance audit report was completed by a representative of the provider which looked at various aspects of the home and records. Action plans were completed for improvements to the home and people's comments were recorded.