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Archived: Lena C Andersson

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Inspection report

Date of Inspection: 12 June 2013
Date of Publication: 12 July 2013
Inspection Report published 12 July 2013 PDF | 79.44 KB

Overview

Inspection carried out on 12 June 2013

During a routine inspection

People told us they were fully involved in all aspects of their care and treatment. One person told us "Everything was explained to me, I knew what was going to happen and when. She's restored my faith in doctors". They told us they were provided with sufficient information about the diagnosis, treatment and potential risks and benefits before they gave consent for procedures.

We saw the clinic was clean and well maintained and staff followed infection control best practice guidance. Patients described the facilities as "clean and bright".

There was a comprehensive recruitment policy in place and staff were subject to appropriate pre-employment checks prior to starting work. People we spoke with were complimentary about all staff working in the service.

There were comprehensive systems in place to deal with people's comments and concerns. We saw people were encouraged to provide feedback about their experiences and the results of the most recent survey showed a high level of satisfaction.