You are here

Archived: Individual Care Services - 14 Marble Alley

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 1 May 2012
Date of Publication: 13 June 2012
Inspection Report published 13 June 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

The provider was meeting this standard.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

User experience

People we spoke with told us that they were happy with the service they were receiving.

People knew who their support staff were and told us that they felt comfortable in talking to them or the manager if they had any concerns.

One person we spoke with told us that they visited their relative regularly and that they felt that the staff appeared to treat their relative very well, commenting that he was always well dressed, well kempt and his home was always clean and tidy.

Another person we spoke with told us “The staff are absolutely marvellous I can’t fault them at all, I’ve never had a problem with ICS supporting X.” This person also told us that they knew how to make a complaint if necessary and would feel very comfortable going straight to the manager.

Staff we spoke with told us that they had received training in safeguarding vulnerable adults from abuse. They were able to tell us what the potential signs of abuse could be. They also told us that if they suspected potential abuse they would report it straight to their manager.

All of the staff we spoke with told us that they were aware of the organisation’s whistleblowing policy.

One member of staff told us that they had a staff handbook which provided guidance in safeguarding and whistleblowing.

Other evidence

We looked at staff training records. These indicated that the majority of staff had received training in safeguarding vulnerable adults from abuse within the previous two years.

The provider may find it useful to note that the records we were provided with indicated that of the 54 staff on the training matrix, four staff had completed training in safeguarding vulnerable adults over two years ago, and seven staff did not appear to have completed this training as yet.

We looked at the records for two of the more recently recruited staff. We saw that they contained information to demonstrate that the relevant checks and measures had been undertaken prior to the people concerned commencing work.