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Archived: Individual Care Services - 14 Marble Alley

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Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 4 January 2014
Inspection Report published 04 January 2014 PDF | 75.64 KB

Overview

Inspection carried out on 10 December 2013

During a routine inspection

The four people we spoke with told us that staff supported them in the way they wanted to be supported. They told us that they made their own decisions about what to do and where to go. A relative we spoke with told us, “It’s just the job for us. We couldn’t ask for more.”

The manager assessed people’s needs and abilities and assessed risks to people’s health and wellbeing. The four care plans we looked at minimised the identified risks. People’s care plans were personalised according to their likes, dislikes and preferences. The manager regularly reviewed people’s care plans to make sure that changes to the plan were identified and agreed. People were involved in their care plan reviews.

There were appropriate arrangements in place to manage and administer people’s medicines. Support workers were trained in medicines administration and understood their role and responsibilities.

The manager checked that staff were suitable to work with vulnerable people before they started working for the service. Staff were trained and had regular one-to-one meetings with their manager.

Support workers told us, “It’s about getting to know the person, building up relationships” and “I love my job. It’s about the person, getting to know and understand them.” People told us that staff were, “Kind, they always help” and “Really nice to me.” One person told us, “X (staff) is my best friend.”

We found that staff records and copies of people’s records were easy to read, up to date and kept securely in locked cabinets.