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Archived: Individual Care Services - 1 Dexter Way Good

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Inspection report

Date of Inspection: 20 December 2013
Date of Publication: 16 January 2014
Inspection Report published 16 January 2014 PDF


Inspection carried out on 20 December 2013

During a routine inspection

When we visited 1 Dexter Way we did so unannounced so that no one who lived or worked at the service knew we were coming. During our visit we met everyone who lived at the home and spoke with two people. We also spoke with a senior support worker and three support workers. Some people living in the home had complex needs which meant that they were not always able to tell us their experiences. We therefore spent time during our visit observing care to help us understand their experiences.

People appeared relaxed and comfortable in their environment. Two people confirmed this by telling us that they were content in their home when we asked. They said, "Yes I am" and "I like it here." Other people indicated their satisfaction with the service by smiling and laughing. People were clearly comfortable in the company of the staff as we saw that they approached them with ease.

People had up to date care and support plans which were clear and provided staff with information they needed to care for people. Staff told us that they read the information about people to ensure that they were up to date with people's needs. "The care plans tell us what care and support people need, what they like and don't like and if anything has changed," was a comment made.

There were systems in place to manage people's medication safely.

The environment was suitably designed, homely and comfortable for people. Specialist equipment was in place and maintained in good order for people.