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Archived: Individual Care Services - 1 Dexter Way Good

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Inspection report

Date of Inspection: 7 September 2012
Date of Publication: 2 October 2012
Inspection Report published 2 October 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People were cared for by staff who were supported to deliver care and support safely and to an appropriate standard.

Reasons for our judgement

During our visit we observed that the staff were able to pick up on people's non verbal methods of communication and respond accordingly. We saw that staff were confident in meeting meet people's needs effectively.

Staff we spoke with told us that the training provided was good, "The manager is really good on training, she's always making us update our training." Records we saw confirmed that staff had been provided with training which enabled them to carry out their roles effectively.

Staff we spoke with told us that they had individual supervision meetings with their manager to discuss their work on a regular basis. This means that staff had the opportunity to discuss their training and support needs to ensure that people received consistent care. Records we saw confirmed that staff received regular supervision meetings.