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Archived: Individual Care Services - 1 Dexter Way Good

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Inspection report

Date of Inspection: 7 September 2012
Date of Publication: 2 October 2012
Inspection Report published 2 October 2012 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

There were enough qualified, skilled and experienced staff to meet people's needs.

Reasons for our judgement

We asked one person if they were happy with the staff and they told us "yes."

Staff we spoke with told us that there was always a minimum of two staff on duty during the day, which rose to three and sometimes four depending on what was planned for the day. We were told that one member of staff undertook 'sleep in' duties in the home over night. We were told that any staff absences were covered via staff overtime.

Staff we spoke with told us that they tried to ensure that all of the people living in the home participated in some form of activity every day, and the flexibility of the staffing allowed for this to be planned into the rota.

We looked at the rota for the service which confirmed what the staff had told us.

No concerns about the staffing levels were raised with us the staff we spoke with.