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Archived: Individual Care Services - 1 Dexter Way Good

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Inspection report

Date of Inspection: 7 September 2012
Date of Publication: 2 October 2012
Inspection Report published 2 October 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

The people living in the home had complex needs which meant that they were not always able to tell us their experiences. We observed positive relationships between people and the staff on duty, which indicated that they felt comfortable and safe in their surroundings.

We asked one person if they felt safe in the home. They answered "yes" and gave us a thumbs up sign.

Staff we spoke with told us that they had completed training on safeguarding vulnerable adults. This was confirmed by the staff training records that we looked at.

Staff we spoke with were aware of the organisations policies and procedures on abuse and whistleblowing. They told us what might lead them to suspect that abuse was taking place and explained what they would do should abuse be suspected, witnessed or disclosed. They told us that they would feel confident in using the whistleblowing policy if it was necessary.

A relative told us that they were happy with the service, and that they had not had to raise any concerns, commenting "I have never had to complain but I can speak to the manager quite openly." Another comment made was "I feel quite confident that they would ring me if there was anything I needed to know."