You are here

Archived: Individual Care Services - 1 Dexter Way Good

All reports

Inspection report

Date of Inspection: 7 September 2012
Date of Publication: 2 October 2012
Inspection Report published 2 October 2012 PDF

Overview

Inspection carried out on 7 September 2012

During a routine inspection

During our inspection we spoke with the staff on duty, the manager and a relative.

People living in the home had complex needs which meant that they were not always able to tell us their experiences. We spent time during our visit observing care to help us understand their experiences.

A relative we spoke with told us that they were very happy with the service. One comment made was, "it has taken a huge weight off our shoulders, it's lovely." One person we spoke with who lived in the home answered "Yes" when we asked them if they were happy in the home.

We observed positive relationships between people living in the home and the staff on duty. We saw that people appeared comfortable and relaxed.

People had care plans in place that contained information to assist staff with meeting their care and support needs. Staff we spoke with knew about people's care and support needs and were able to tell us about them. We saw that personal care and support was provided in private.

We saw that people were being supported to lead active lifestyles with a variety of outings and activities being provided.

We saw that the organisation carried out an annual survey to find out people's perceptions of the service being provided. We saw the results for the survey undertaken in 2011 indicated satisfaction with the service provided. We saw that the health, safety and welfare of people living, working and visiting the home were monitored through appropriate checks and measures.