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Inspection report

Date of Inspection: 17 June 2013
Date of Publication: 20 July 2013
Inspection Report published 20 July 2013 PDF | 82.07 KB

Overview

Inspection carried out on 17 June 2013

During an inspection to make sure that the improvements required had been made

During this visit we spoke with eight people who use the service, three relatives, a visiting professional and three relatives. There were 29 people residing at the home on the day of our visit. We looked at two outcomes that were previously non compliant and three additional outcomes.

We found assessments and care plans detailed people’s preferences and choices. One relative told us “they were wonderful here they discussed everything with us”. One person told us “I knew all about this place before I came, it is most acceptable the staff are very nice, very pleasing”.

We found improvement in the way staff were supported and trained to enable them to deliver good care. One care worker told us “we have supervision at least every six months but I can raise any issues when I need to and the management will always listen to any problems we may have”.

We found the service had quality assurance methods in place which involved people, to make sure they maintained and enhanced the quality of the service they were providing.

We saw good arrangements in place in relation to medication procedures. One care worker told us “we are all trained and medication is all very well checked”.

We found improvements in how the service monitors and improves its’ quality. People we spoke with were happy with the service and knew how to complain if they had a concern. One person we spoke with told us “I would go to the Manager if I had any complaints but I have never had any”.