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Inspection report

Date of Inspection: 20 February 2013
Date of Publication: 26 March 2013
Inspection Report published 26 March 2013 PDF

Overview

Inspection carried out on 20 February 2013

During a routine inspection

We observed that staff were very attentive, talking to people and showing interest. Staff and the people who used the service were sharing stories and joking together. It was clear that relationships were very positive. One person told us �the thing that is so great is it�s so homely here, really comfortable. The staff are really lovely�.

Care plans detailed a person�s support needs in clear sections such as mobility, dressing, personal care, appetite. Risk assessments used a traffic light system, red amber, green to indicate the level of risk and enabled staff to understand the level of support required.

We heard that people were protected from abuse. Staff had done safeguarding training and were aware of how and when to raise an alert. People and their relatives felt they were safe. One person told us �I feel very safe here. I've never felt worried or uncomfortable about anything."

We found that supervision was not regular. This meant that staff may not have had proper guidance to provide good care to people. Although some staff we spoke with felt they could talk to the manager, a lack of formal supervision meant that these discussions were not recorded and action taken was not evident.

We saw that, although the home had a number of ways in which they gathered views about the quality of the service, there was no evidence that the information had any impact on the care provided. This was because no action was identified following collection of information.