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Archived: Haddon Court Nursing Home Requires improvement

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Inspection report

Date of Inspection: 23 June 2014
Date of Publication: 22 July 2014
Inspection Report published 22 July 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 23 June 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, talked with staff, reviewed information given to us by the provider and reviewed information sent to us by commissioners of services. We reviewed information sent to us by other authorities and reviewed information sent to us by local groups of people in the community or voluntary sector.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We spoke with four members of staff that had worked at the home for a number of years and one newly recruited staff member. The new member of staff explained to us the 'new starter induction' that was completed when staff were new to their job role. This involved mandatory training sessions on moving and handling, safeguarding, food hygiene, infection control, personal care and policies and procedures. These were booked in for staff to complete during their first two weeks of employment. Over the following 12 weeks staff completed the Skills for Care Common Induction Standards. If this was completed then they were made permanent staff members. If it wasn't completed then their probationary period was extended.

Staff told us that following the induction period staff were booked in, on a rolling yearly plan, to complete updated and refresher training in all mandatory subjects. Staff that wanted to further their career could also be enrolled onto a diploma course.

New members of staff worked supernumerary alongside a competent member of staff until they and the home manager were confident that they were suitably skilled and trained to work on their own. This usually lasted for two weeks but could be extended if the new starter had any concerns about starting to care and support people on their own.

The home manager had a 'Training Matrix' which showed the training all staff had undertaken. We saw some staff were due refresher training in such things as moving and handling and fire safety. The home manager confirmed to us that staff were booked in for training sessions over the coming months. Staff we spoke with confirmed this to us.

Staff we spoke with said they had received formal one to one supervision from a line manager. The home manager said formal supervisions had been provided every six to eight weeks. Staff told us they completed a form detailing what they wanted to discuss at their supervision session. Staff told us they were given an opportunity to discuss and comment about any issues or concerns and request any further training.

We saw evidence that all staff had received a yearly appraisal. Staff that we spoke with said they had found this useful and beneficial.