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Archived: Haddon Court Nursing Home Requires improvement

All reports

Inspection report

Date of Inspection: 8 August 2011
Date of Publication: 24 August 2011
Inspection Report published 24 August 2011 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

Steps are taken to ensure that people are protected from receiving inappropriate or unsafe care and treatment.

User experience

People said:

"Staff are kind and give me help".

"I can see the doctor whenever I'm not feeling well".

"The nurses are very good at sorting out my dressings".

Other evidence

Following our last review at the service on 12/05/2011, we had the following concern:

"People had an assessment and plan of care but these were not reviewed and updated in a meaningful way. This could result in people not experiencing effective, safe and appropriate care, treatment and support that meets their needs and protects their rights".

This was because we reviewed the care plan of one person, whose support needs had changed, however these changes were not reflected in their care plan.

Following the last inspection the provider sent us an action plan detailing the action taken in response to the inspection report. The provider told us:

"The manager has addressed the concerns highlighted in the report at the trained staff meetings, this is documented in the minutes. The manager has randomly checked care plans and discussed her findings with the nurse on duty at the time".

At this inspection we looked at the care plans for 3 people. We saw that further work had been completed to ensure that all care plans were kept up to date and relevant. The Audit Manager was also working with the manager to improve the quality of information in the care plans.

We saw that some changes to care plans were needed so that they fully reflected the current support and care needs of people. However this had not had a detrimental affect on the quality of care people were receiving.