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Archived: Haddon Court Nursing Home Requires improvement

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Inspection report

Date of Inspection: 8 August 2011
Date of Publication: 24 August 2011
Inspection Report published 24 August 2011 PDF

Overview

Inspection carried out on 8 August 2011

During an inspection looking at part of the service

A number of people who live at Haddon Court have conditions that mean they have difficulty talking with people and therefore have varied methods of communication. Some people were able to express their views, others were not able to verbally communicate with us. Due to people�s communication needs, during the site visit we sat with people in communal areas and observed them closely. This meant we were able to ascertain whether their needs were met.

Throughout the observation we saw all staff treat people kindly and with courtesy.

During our observation period there appeared to be sufficient numbers of staff to meet the needs of people who use the service.

We saw occasions where staff interactions with people could have been handled more appropriately.

People that were able told us that overall they were happy living at the home and satisfied with the care and support they were receiving. People�s comments included:

�I like it here�.

�The staff look after me well�.

�I'm OK no problems�.