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Alma Lodge Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 5 December 2012
Date of Publication: 7 June 2013
Inspection Report published 07 June 2013 PDF

Overview

Inspection carried out on 5 December 2012

During a routine inspection

During our visit we spoke with four people who lived at the home, three staff members and one visiting relative. People we spoke with were happy living at the home and felt cared for by the staff there. One person told us �nothing is too much trouble for them, I like it here.� Another said �I have no complaints.�

We observed staff dealing with people in a respectful but friendly manner and ensuring their dignity was maintained by always knocking before entering rooms and seeking people�s permission before doing anything for them.

Records we examined showed that the service had training and audits in place which ensured that staff were able to deliver care and treatment safely. We saw quality assurance systems in place to assess the service�s performance and ensure improving standards.